Refund policy
Effective October 14, 2026
Our 14-day promise
If you don't completely love Demo Maker, feel free to request a full refund at support@demomaker.app within 14 calendar days of your first paid charge. You don't need to invent any reason. Just let us know what went wrong so we can further improve Demo Maker.
Renewals
One-time purchases do not renew. For existing subscriptions, annual renewal charges are eligible for a full refund when requested within 14 calendar days. Monthly renewal charges are normally non-refundable after the billing period begins, except for duplicate charges, a verified service failure, or where applicable law requires otherwise.
How to request one
Email support@demomaker.app from the checkout email and include the Stripe receipt, invoice, or charge reference. Never send card details. We review the request and, when approved, issue the refund through Stripe to the original payment method.
Timing and access
Approved refunds may take several business days to appear, depending on the payment method. A full refund or chargeback may lock the editor, recording controls, and exports immediately. Your project files remain on your Mac and become available again after active access is restored.
Mandatory rights
This policy adds to rights that cannot be limited under the law where you live. If local law provides a longer cancellation, withdrawal, or remedy period, that law controls.